Community Living Campbellford Brighton, Inspiring Possibilities for People with Intellectual Disabilities

Accessibility

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Accessibility for Ontarians with Disabilities Act, 2005

Accessibility Standards for Customer Service,
Ontario Regulation 429/07

The customer service standard is a mandated under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The standard requires that Community Living Campbellford/Brighton’s policies, practices and procedures be guided by principles of dignity, independence and equality of opportunity. The training helps improve service delivery to people with disabilities who come from diverse backgrounds.

A disability is considered as “a condition which may restrict a person’s mental, sensory or mobility functions to undertake or perform a task in the same way as a person who does not have a disability. (Including, but not limited to arthritis, asthma, communication disabilities, diabetes, developmental disabilities, hearing loss, heart disease, intellectual disabilities, learning disabilities, low vision, mental health conditions, migraine, multiple sclerosis or being Deaf.”

Disruption Notice

Currently, there are no disruption notices for Community Living Campbellford/Brighton and Campbellford Community Resource Centre, our services are operating as normal from Monday to Friday from 8:30am – 4:30pm

Disruption Notice for 2017

  • Currently, there are no disruption notices for Community Living Campbellford/Brighton and Campbellford Community Resource Centre, our services are operating as normal from Monday to Friday from 8:30am – 4:30pm.

    The Community Living Campbellford/Brighton 65 Bridge Street East, Campbellford, ON Location, including the Campbellford Community Resource Centre will be closed on the following 2017 Statutory Holidays:

    • New Year’s Day –Monday January 2
    • Family Day – Monday February 20
    • Good Friday – Friday April 14
    • Easter Monday – Monday April 17
    • Victoria Day – Monday May 22
    • Canada Day – Monday July 3
    • Civic Holiday – Monday August 7
    • Labour Day – Monday September 4
    • Thanksgiving Day – Monday October 9
    • Christmas Day – Monday December 25
    • Christmas Shut Down – Monday December 25 until and including January 1, 2018

HR-30 Accessibility Customer Service Policy

HR30 Accessibility Customer Service Policy

Accessibility Plan

To access a copy of CLCB’s Accessibility Plan, please contact Leslie Steeves at 705-653-1821 Ext. 212 or email lsteeves@communitylivingcampbellford.com

Status Report of the Accessibility Plan

Currently there is no status report of the Accessibility Plan as it was updated December 20, 2012.

Community Living Campbellford/Brighton is pleased to provide information in accessible formats or with appropriate communication support upon request. For more information please contact Leslie Steeves at 705-653-1821 Ext. 212 or email at lsteeves@communitylivingcampbellford.com

References to Accessibility

Accessibility for Ontarians with Disabilities Act, 2005 – https://www.ontario.ca/laws/regulation/r11191

Ontario Regulation 429/07 Accessibility Standards for Customer Service – https://www.ontario.ca/laws/regulation/070429

Accessibility Feedback Form

Community Living Campbellford/Brighton (hereafter referred to as CLC/B) values all of our customers and strives to meet everyone’s needs. We are committed to providing quality goods and services that are accessible to all persons that we serve. Your feedback is important in helping us improve accessible services at CLC/B. Please take a moment to complete this feedback form and let us know how we are doing as an Organization.

Date of Visit

Time of Visit

Did we respond to your customer service needs today?
YesNo

If no, please explain:

Was our customer service provided to you in an accessible manner?
YesNo

If no, please explain:

Did you have any problems accessing our goods or services?
YesNo

If yes, please explain:

Please add any other comments or suggestions you may have:

Optional Information:

(Complete only if you wish to be contacted) All personal information is collected pursuant to Ontario Regulation 429/07, the Accessibility Standards for Customer Service and will be use strictly for the purpose of responding to your feedback.

Full Name

Address

Telephone

Your Email

Would you like to be contacted by the Director of Human Resources at CLC/B?
YesNo

How would you like to be contacted?
MailTelephoneEmail

Thank you for your feedback.

For further comments or questions please contact:
Leslie Steeves, Director of Human Resources
E-mail: lsteeves@communitylivingcampbellford.com
Telephone: 705.653.1821 ext. 212
Mail: 65 Bridge Street East, P.O. Box 1360, Campbellford, Ontario K0L 1L0

Help inspire new possibilities and make a difference today.

Tel: 705-653-1821
Toll-free: 1-866-528-0825
Fax: 705-653-5738

Community Living Campbellford/Brighton 65 Bridge St, E. P.O. Box 1360 Campbellford ON K0K 1L0

Get In Touch

Use the form below or email admin@communitylivingcampbellford.com